Big tech companies have dedicated customer support departments. While our customer support department may only consist of ourselves, that doesn’t let us off the hook! We still want to help our people find success and stick with us for a long time.
User Experience
Retaining existing customers & clients is more efficient than trying to attract new ones. Providing your people with a positive customer support experience will help!
Having choices is a good thing, BUT there is a point when giving people too many can overwhelm and confuse them. This is NOT what we want to happen when people are visiting our websites or sifting through what we have to offer. It’s all about streamlining, baby, and focusing our energy on making what we do have to offer the best it can be!
Ground breaking. Revolutionary. Innovative. Best-in-class. Are these words you’d hear in a late-night informercial or ones you should be using to describe your offerings?